You're the boss. Sounds like fun, but
it's not (and can be very difficult) when you’re a boss who is not respected,
ineffective at managing staff, or is even actively disliked. How do you get
your staff to be the best thing that ever happened to you? By being the best
boss that ever happened to them.
Whether you manage smaller, more casual
setting or a big corporate environment the following tips will set you straight
on how to be a good (or at least a better) boss.
· Management Succeeds
Because of the Workers: Just because
you're in charge doesn't mean you deserve all the credit for the work being
done. Your staff is responsible for the bulk of the work. You are leading them and
motivating them, but at the end of a project it is your staff that put together
the details that made it successful.
Make sure to give them credit for that.
The boss who presents a project to clients or management taking all the accolades
for his or herself without acknowledging the staff that worked on it is not
fair minded. The opposite is also true. Have you ever been in a situation where
mistakes were made and your boss points to the team and says it was their
entire fault, not mine? If you are the
boss and a leader you have to be there for the good…and the bad.
· Delegate Responsibility
and then Trust Your Staff: Micro-managers are never appreciated. Once
you've trained someone to handle a task, allow them to do it without
interference. Different people have different approaches, and someone else's
way of doing something may be just as efficient as the way you would do it.
Before you step in and force your way on anyone, give an honest evaluation to
the method, and if you find it works just as well, even if it's different from
yours, let it be. Constantly correcting your staff undercuts their confidence
and does not allow them to exercise their own style.
· Know Your Employees
And You’ll Know Your Strength: Watch your staff, get to know them as
individuals and understand what motivates them.
Know their strengths and
weaknesses. Doing your best to
understand them allows you to enhance, adjust and align their motives with your
goals. The cream always rises to the top, and it's your job to figure out which
employees do what is ‘required’ in
their jobs, and which employees do ‘all
they can do’ in their jobs. There is a huge distinction.
· Don’t Be Threatened By An Employee Who Does A
Good Job: The truth is, the best boss trusts his or her staff and
appreciates that they can be relied on.
If you are threatened by your staff you really have to look at yourself
and figure out why.
· Empower Your Staff To
Make Decisions…Don’t Second-Guess Them: If you've done a good job of training your staff,
then you must believe they are doing their best to act in your (and the
company's) best interest. Even if they make a wrong decision, or handle a
situation in a way you would not have, don't second guess or berate them.
Instead, use it as yet another training opportunity. Hear out their reasons for
their action - most of the time, when taken in context, there was a logical
basis for what they decided to do.
· Allow Them To Work Out
Issues Without Your Intervention: Sometimes one or more of your staff may
experience friction with others. If they come tattling on one another, listen
to them carefully and encourage that they work it out with the other person. If
someone is not fulfilling his or her own responsibilities or is mistreating
another employee, you'll need to step in and resolve the conflict. But if
you're satisfied it's only an issue of competition or a simple personality
clash, urge them to settle it between themselves. Don't interfere unless they
bicker in front of customers. Put a stop to anything like that instantly.
· Listen To Your Staff: Any boss who is
terribly busy totally understands the statement, "I don't need all the details. Bottom
line it for me." You don't have to
be so blunt that you insult or disrespect the work that was done. Get to the bottom line, but set up another
meeting where you can give the staff your undivided attention and listen to all
the details and effort that went into the successful completion of the project.
· Don’t
Discipline Your Staff In Front Of Others:
When issues come up discuss them with your staff and listen to them
in private. Don’t react without understanding. Yelling at and insulting staff, especially in
front of their co-workers, is inappropriate and negatively effects the work
environment and the attitudes of all staff.
Meet with problem staff individually and try to understand their issues.
Help them come up with a plan to correct
the issues. Make them feel that you are there
to help…not berate …them.
· Tell Staff How Much
You Appreciate Them: Never hesitate to
pat your employees on the back, Compliment them and always thank them for their
excellent service. Letting customers
know how much you value your employees actually gives them more faith in the
services your business provides. When your staff feel valued and appreciated,
their job means more to them than simply a paycheck. When your customers know
that you, as the manager think highly of your staff, they feel confident that
they're in good hands. A simple thank
you makes for a happy employee and a satisfied customer.
· Show Your Appreciation: They go the extra
mile for you so do something nice for them.
A staff luncheon, an afternoon snack…even a dress down Friday shows the
staff that you really appreciate them.
· Be An Effective Listener: Your employees deserve to be heard when they
have concerns. Allow them to finish talking before you speak; do not assume
that you know what they are going to tell you before they finish talking; do
not form objections in your mind while they are talking. Instead try to be
fully engaged while they are talking without making it about your rebuttal. Acknowledge
their points, which does not mean that you agree, but does mean that you
understand their concerns. Repeat their points in your own words to confirm, if
necessary, that you understand what they said.
You may not need to take any
action, but hearing them out is important to their sense of empowerment and
significance. Often, simply saying, "I appreciate your telling me
this" is all that's needed to make them feel they were heard.
Always remember that
as a boss you are only as good as your staff.
When they feel appreciated and respected by you, they are going to work
harder and do a better job.
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